Terms of Service

Spare Pair PA

The Project Organiser Ltd

 

These terms apply to all personal support. By booking, you agree.

 

1. Services

 

We supply personal assistance with everyday organisation:

 

• Life administrative support

• Day to day tech support

• Real world errands

• Household support

• Companionship with a chat

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No medical care. Just practical help.

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Usually this service is only available in Norfolk, but for an ad hoc service please do contact us and we can see what we can do. 

 

2. Rates & Billing

 

• One-off: £25/hour

• Weekly: £20/hour (min 1 hr)

 

Billing:

 

• First hour billed in full

• After that: 30-minute increments

 

VAT not applicable (under threshold).

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Travel & Mileage
 

Spare Pair PA is based in Holt, Nofolk.

• No travel charge for clients within a 5-mile radius of my base or for jobs that can be efficiently combined on a pre-agreed route in Norfolk.

• For one-off bookings more than 5 miles away, a minimum booking of 2 hours applies (to cover travel time and fuel).

• For regular/weekly clients, travel is included provided we can schedule efficiently.

• If a job specifically requires me to use my vehicle on your behalf (e.g. deliveries, collections, shopping runs outside walking distance, taking items to the tip, etc.), mileage is charged at 50p per mile (round trip from my base, calculated via Google Maps). This will always be agreed with you in advance.

• I always recommend grouping several jobs into one visit, I'm not afraid of a big list to work through! It can save you money and is better for the planet!

 

3. Booking & Payment

 

Payment options:

 

• On the day: Card (Stripe on phone), cash, or bank transfer

• Invoice: Due on completion (Net 7 days)

• Receipt: Issued immediately for card/cash.

• Late fee: 8% after 7 days on invoices.

 

4. Cancellation

 

• 24 hours notice or 50% fee.

• No-show: Full fee.

 

5. Your Responsibilities

 

• Be home (or give access).

• Pay on time.

• Keep info confidential.

 

6. Our Promise

 

• £1m public liability + professional indemnity

• Work done properly, on time

• Always respectful of your home

 

7. Liability

 

• Capped at fees paid.

• Not liable for pre-existing issues.

 

8. Termination

 

• Either party: 24 hours written notice.

• We finish booked work or refund deposit.

 

9. Governing Law

 

- English law. Courts of England and Wales.

 

Contact via the contact form here or email theprojectorganiser@gmail.com

 

Last updated: 31 October 2025